To provide oversight and leadership of Network Services and Technology Support Departments. This includes ensuring a positive customer experience for all stakeholders regarding the ongoing use and integration of all technology resources across the district and within the community.
Bachelor’s Degree from accredited institution required.
Master’s Degree preferred.
Five (5) or more years of Technology experience, preferred.
Three (3) or more years in a supervisory role in a technology support program, preferred.
SPECIAL KNOWLEDGE AND SKILLS:
Knowledge of computer network, hardware and software applications
Knowledge of integration of technology resources across district systems
Strong organization, communication, leadership and interpersonal skills
Strong problem-solving skills with the ability to resolve technical issues.
MAJOR RESPONSIBILITIES AND DUTIES:
INSTRUCTIONAL DEPARTMENT MANAGEMENT
Coordinate the ongoing purchasing of network and end user computing resources to ensure timely distribution to campuses and/or departments.
Provide ongoing support and maintenance of all network and end user computing resources.
Participate in District and campus planning to ensure effective integration and support of technology into the learning process.
Coordinate the development and implementation of a comprehensive Technology Professional Learning Program within Network Services and Technology Support Departments.
Collaborate with Instructional Technology Department in the research, design and integration of technology into the learning process.
Provide leadership in recommending technology resources that will transform instructional learning experiences.
Provide effective collaboration between Network Services and Technology Support to ensure strong communication between the departments and end users.
Ensure consistent goals between Network Services and Technology Support that support students, teachers, administrators and parents.
Evaluate hardware, software and services as needed.
Promote and maintain positive morale among all department employees.
Ability to work both independently and collaboratively across departments in a team-based, service-oriented environment.
Ensure effective and positive customer service to all stakeholders.
Promote and maintain department goals that are in line with District goals and objectives.
Participate in long term District Strategic planning efforts.
Model the effective use of technology tools and encourage appropriate use of all technology resources.
Maintain up-to-date information concerning new ideas, new equipment, and new programs that will and can support the goals of the District.
Maintain high expectations and communicate this perspective to others.
Assist in the ongoing assessment and evaluation of the Technology Program throughout the District.
Supervise support personnel needed to design, implement, integrate and/or maintain technology resources across all areas.
Provide ongoing leadership, training, and professional growth opportunities to department staff members.
Meet regularly with department staff for the purpose of planning and communication.
Delegate duties and responsibilities as is appropriate.
Maintain a positive working relationship with district department and/or campus administrators.
ADMINISTRATION AND FISCAL/FACILITIES MANAGEMENT
Assist with bid specifications for technology equipment and supplies to be purchased.
Coordinate budget request for hardware, software, and staff development.
Consult with other staff regarding new school site construction and renovation.
Establish and maintain control with outside vendors supplying equipment, software and services.
Provide effective leadership and support for administrators in obtaining, installing and using technology resources.
Provide assistance to end users to identify and correct hardware and/or software related problems.
Identify and recommend the acquisition of hardware and/or software to meet the needs of the district.
Comply with policies established by federal and state law, State Board of Education, and local board policy.
Analyze student achievement and recommend changes and/or adjustments related to technology resources and processes.
Share effective technical and instructional strategies with teachers for the effective use of technology in student learning.
Assist campus administrators in the enforcement of the AISD Student Code of Conduct policies and procedures.
Maintain contact with business, industry, and institutions of higher learning concerning technological trends and applications
Support service organizations with training, speakers, technical facts, and general information about the integration of technology into the student learning process.
Participate in the information gathering process as needed for district defined committees.
PROFESSIONAL GROWTH AND DEVELOPMENT
Attend appropriate Professional Learning opportunities by private business, TEA, TCEA, Regional Service Centers, and institutions of higher learning.
Actively participate in professional organizations.
Seek and accept comments from administrators, department heads and other school personnel to improve services provided.
Meet with other school districts for the purpose of sharing ideas that will ultimately improve instruction for the students in Arlington ISD.
Actively seek out professional development activities to improve staff customer service skills and overall job performance.
Oversight of Network Services and Technology Support Department staff members along with other personnel (internal and contracted) as needed for completion of assigned tasks.