Provides and enters accurate and efficient information for applicable tracking systems to fulfill program goals and requirements. Communicates effectively and works cooperatively with others. Answers all incoming calls for assigned program(s). Identifies and responds to problems effectively. Maintains a neat work area. Completes assignments on time and accurately. Works with limited supervision and helps families under extreme emergencies by connecting them with appropriate resources and/or social services. Follows policies and procedures. Participates in meetings and trainings. Performs other duties as assigned.