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Customer Service
SearchSoft’s goal is to provide unmatched customer support by delivering outstanding service through timely and effective responses to customer requests and by anticipating customer needs. The customer service department works closely with customer districts to deliver a helpful set of support services including:
Email Contact Information
For questions not answered by the ATS User Guide, end-users are encouraged to contact SearchSoft via e-mail:
The customer support team will respond to inquiries within 24 hours of receipt, often much sooner.
Telephone Contact Information
The friendly and experienced telephone support team is available to address any issues that cannot be resolved via e-mail. They can be reached at:
(800) 977-6735- ext. 108
Technical Support
The technical support department at SearchSoft provides support services to district IT staff. By providing an open channel for communication with the district’s technical staff, the SearchSoft team successfully implements and supports solutions for each school district. Our tech support staff works closely with districts to deliver a robust set of technical services including:
Email Contact Information
Technical users are encouraged to contact SearchSoft via e-mail:
The technical support team will respond to inquiries within 24 hours of receipt, often much sooner.
Hours of Operation
SearchSoft’s offers support services 24 hours per day. During normal business hours, SearchSoft offers email and toll-free telephone support. For issues that require attention outside of business hours, SearchSoft provides clients with a toll-free emergency pager service.
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©2007 SearchSoft Solutions